Refund policy

I have a zero-returns policy on jewellery and custom work, and a 14-day return policy on all other items, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and undamaged. Please note that the buyer is responsible for return postage costs. To start a return, or if you have any questions, you can contact me at meraj@shoppoems.com.

Damages and issues
Please inspect your order upon receipt and contact me immediately if the item's defective or damaged, or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
As noted, jewellery and custom products cannot be returned, unfortunately.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
I'll notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since I’ve approved your return, and no refund has been processed, please contact me at meraj@shoppoems.com.